Legal Documentation

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Data Controller

LumivantaGroup, located at Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain, is the data controller responsible for the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, surname, username or similar identifier
• Contact data: email address, telephone number, billing address
• Technical data: internet protocol (IP) address, browser type and version, time zone setting, operating system
• Usage data: information about how you use our website and services
• Marketing data: preferences in receiving marketing from us

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

• Contract Performance (Article 6(1)(b) GDPR): To perform our contractual obligations and provide you with our web development services
• Legitimate Interest (Article 6(1)(f) GDPR): To improve our services, ensure network security, and prevent fraud
• Consent (Article 6(1)(a) GDPR): To send marketing communications where you have opted in
• Legal Obligation (Article 6(1)(c) GDPR): To comply with applicable legal requirements

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

5. Your Rights Under GDPR

Under the GDPR, you have the following rights:

• Right of Access (Article 15): The right to obtain confirmation as to whether your personal data is being processed and to access such data
• Right to Rectification (Article 16): The right to have inaccurate personal data corrected or incomplete data completed
• Right to Erasure (Article 17): The right to have your personal data deleted in certain circumstances
• Right to Restriction (Article 18): The right to restrict the processing of your personal data in certain circumstances
• Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, machine-readable format
• Right to Object (Article 21): The right to object to the processing of your personal data in certain circumstances

6. Data Security

We have implemented appropriate technical and organizational measures to ensure the security of your personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include encryption, access controls, and regular security assessments.

7. Contact for Data Protection

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at: [email protected] or write to Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Effective Date: January 1, 2026

1. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How LumivantaGroup Uses Cookies

LumivantaGroup, operating from Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain, uses cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account access. You may not opt out of these cookies.
• Functionality Cookies: These cookies allow our website to remember choices you make and provide enhanced, more personal features.
• Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. All information is aggregated and therefore anonymous.

3. Managing Cookies

You can control and manage cookies in various ways. Please note that removing or disabling cookies may affect the functionality of our website. Most web browsers allow you to manage cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser.

4. Changes to This Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: January 1, 2026

1. Scope

This Refund Policy applies to all services provided by LumivantaGroup, located at Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain, including web development, design, and consulting services.

2. Project Milestones and Payments

Our services are typically structured around project milestones with corresponding payment schedules. Refund eligibility is assessed based on the project stage at the time of the refund request:

• Before Project Commencement: Full refund minus any administrative fees (up to 10% of the total project value)
• During Discovery/Planning Phase: Up to 50% refund of payments made, depending on work completed
• During Development Phase: Refund calculated proportionally based on completed vs. remaining milestones
• After Project Completion: No refund available unless the delivered work fails to meet the agreed specifications

3. Requesting a Refund

To request a refund, you must contact us at [email protected] within 14 days of the payment date. Please include your project reference number and the reason for your refund request. We will respond to your request within 5 business days.

4. Non-Refundable Items

The following are non-refundable: domain registration fees, third-party software licenses, hosting fees already incurred, and any work delivered and approved by the client.

5. EU Consumer Rights

Nothing in this policy affects your statutory rights under EU consumer protection law, including the right to a refund for services that do not conform to the agreed specifications or applicable quality standards.

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing and using the services of LumivantaGroup, located at Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

LumivantaGroup provides web development, design, and consulting services specializing in accessible, WCAG-compliant digital experiences. The scope, deliverables, and timeline for each project will be defined in a separate Statement of Work (SOW) or service agreement.

3. Client Obligations

The client agrees to:

• Provide timely access to necessary resources, content, and information
• Designate a primary point of contact for project communications
• Review and approve deliverables within agreed timeframes
• Make payments according to the agreed schedule
• Ensure that all content provided does not infringe third-party intellectual property rights

4. Intellectual Property

Upon full payment, the client receives ownership of all custom-developed code, designs, and content created specifically for their project. LumivantaGroup retains ownership of pre-existing tools, frameworks, and methodologies used in the development process.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the project. This obligation survives the termination of the service agreement for a period of two years.

6. Limitation of Liability

LumivantaGroup's total liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

7. Termination

Either party may terminate the agreement with 30 days' written notice. In the event of termination, the client shall pay for all work completed up to the termination date.

8. Governing Law

These terms are governed by the laws of Spain and the European Union. Any disputes shall be resolved in the courts of Madrid, Spain.

9. Contact

For questions about these Terms of Service, contact: [email protected] or write to Calle Federica Montseny 11, 1, Piso 2, Fuenlabrada, Madrid, Spain.